How to be a Coordinator (CV)

This course provides learners with the knowledge and skills required to coordinate services and support for individuals receiving care. Participants will learn how to assess client needs, develop and monitor support plans, collaborate with service providers, maintain compliance with industry regulations, and ensure positive client outcomes.The course focuses on person-centered care, effective communication, case management, risk management, documentation, and stakeholder engagement. Learners will gain practical strategies for coordinating multiple services while maintaining quality, safety, and client satisfaction.Key Learning OutcomesBy the end of this course, participants will be able to:Understand the role and responsibilities of a Support/Care Coordinator.Conduct client assessments and identify support needs.Develop, implement, and review individualized support plans.Coordinate services across healthcare, disability, and community sectors.Communicate effectively with clients, families, and service providers.Manage referrals and service delivery processes.Maintain accurate records and documentation.Understand compliance, privacy, and duty of care requirements.Identify and manage risks affecting client wellbeing.Support client choice, independence, and goal achievement.Who Should AttendSupport CoordinatorsCare CoordinatorsCase ManagersCommunity Service WorkersDisability Support ProfessionalsAged Care WorkersTeam Leaders and Supervisors