CareLinc Staff Information
Everything CareLinc staff, care workers, support staff, and care coordinators need to know about accounts, profiles, skills, compliance, rostering, shifts, EVV, and secure client care delivery.
Staff Profile & Skills
Manage your professional status, employment type, service areas, verified skills, and compliance qualifications.
Rosters & Shift Management
View assigned rosters, receive shift notifications, review shift instructions, and record attendance with EVV.
Secure Care Documentation
Access participant Care Plans, record timely Progress Notes, and protect client privacy under Australian privacy laws.
What is a CareLinc Staff Account?
A CareLinc staff account gives care workers, support staff, care coordinators, and administrators secure individual access to your customer organisation's care-management workspace.
Staff access is governed by Role-Based Access Control (RBAC). Your assigned system role (e.g. Staff, Care Worker, Care Coordinator, Roster Manager, Provider Admin) determines which client records, shift rosters, care plans, and administrative tools you can view and update.
Important Boundary Notice:
Staff accounts must be used strictly for authorized care delivery. Staff members are only granted access to information necessary to perform their assigned role.
Staff Profiles & Information Captured
Your staff profile contains professional and operational details used by your organisation to schedule shifts, match carers to participant needs, and maintain workforce compliance:
Full name, email address, phone number, residential address, emergency contacts.
Employment type (full-time, part-time, casual, contractor), job role, department, office branch.
Verified skill competencies, formal certificates, NDIS screening status, CPR/First Aid records.
Configured available days/times, preferred service sub-regions, leave history.
CareLinc Skills Catalogue & Verification
CareLinc maintains a structured skills catalogue used by organisations to match care workers to participant support requirements. Skills are verified by your organisation's compliance manager:
Bathing, grooming, dressing, and mobility assistance
Meal preparation, light housekeeping, and laundry
Community transport, social outings, and recreational activities
Positive behaviour support, autism support, and SIL/SDA care
Medication assistance, Webster-Pak management, and vital checks
Wound care, catheter care, physio exercise support, and nursing
Wheelchair accessible transport and medical appointment travel
Dementia care, palliative support, and home care package services
Qualifications & Compliance Tracking
Organisations use CareLinc to record, verify, and monitor mandatory workforce compliance information. Maintaining current qualifications ensures compliance with NDIS and Aged Care Quality Standards:
* Note: CareLinc provides software tools for organisations to record and track compliance. Customer organisations remain responsible for verifying original documentation and maintaining regulatory compliance.
Workforce Rostering & Worker Matching
CareLinc connects worker availability, skills, and locations to streamline roster creation:
Shift Instructions, Care Plans & EVV
Before and during a shift, staff members can review authorized participant care details needed for service delivery:
- Individual Support Plans & Care Plans: Review daily morning/afternoon/evening instructions, support needs, and emergency disaster plans.
- Risk Management & Alerts: Review identified participant risks (e.g., falls risk, allergies) and recommended preventative actions.
- Electronic Visit Verification (EVV): Clock in and clock out at shift commencement/completion where enabled by your organisation.
- Shift Notes: Record observations, meal/medication assistance provided, and goal progress before completing the shift.
Core Staff Responsibilities
Frequently Asked Questions for Staff
Need Help with Your CareLinc Staff Account?
If you need assistance logging in, updating your compliance documents, or resolving shift issues, reach out to your organisation coordinator or contact CareLinc support: